Privacy Policy

DEMM LLC ("DEMM," "DEMM Marketing," "we," "us," or "our"), the operator of DEMM OS and the website at www.demmmarketing.com (the "Site"), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit the Site, use DEMM OS, or communicate with us by phone, SMS, or email.

1. Information We Collect

We collect the following categories of personal information:

• Contact Information: name, business name, email address, phone number, mailing address.
• Account & Billing Data: login credentials, subscription tier, payment method tokens (processed by Stripe — we do not store card numbers).
• Communications: messages you send to us by SMS, email, web chat, or phone, including consent records.
• CRM & Marketing Data: contacts, leads, appointments, and content you upload or generate within DEMM OS.
• Usage Data: pages viewed, features used, IP address, device type, browser, and timestamps.
• Cookies & Similar Technologies: session cookies, analytics cookies, and pixels used to operate and improve the Site and the product.

2. How We Use Your Information

We use personal information to:

• Provide, operate, and improve DEMM OS and our Site;
• Process payments, manage subscriptions, and send invoices and receipts;
• Send transactional messages (account verification, billing, appointment reminders, support replies);
• Send marketing communications when you have opted in, including SMS and email;
• Respond to your inquiries, requests, and customer-support tickets;
• Detect, prevent, and respond to fraud, abuse, and security incidents;
• Comply with our legal obligations and enforce our Terms of Service.

3. SMS & Messaging Consent (A2P 10DLC / TCPA)

We obtain your express written consent before sending marketing SMS to you, as required by the federal Telephone Consumer Protection Act ("TCPA"), Federal Communications Commission regulations, the CTIA Messaging Principles & Best Practices, and applicable state laws. We maintain logs of consent capture (timestamp, IP address, opt-in source).

Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude mobile-opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We share personal information only in these limited cases:

• Service Providers: Stripe (payments), Twilio / our messaging carrier (SMS delivery), Google Workspace (email), Vercel (hosting), and analytics providers — all under written contracts limiting use of your data.
• Legal: when required by subpoena, court order, or applicable law.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
• With Your Consent: in any other case where you have given us explicit permission.

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or SMS message content with third parties for marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure traffic. You can disable cookies in your browser settings, but parts of the Site or product may stop working correctly.

6. Data Retention

We retain personal information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for at least four (4) years after opt-in or opt-out, as recommended by industry best practices.

7. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you;
• Correct inaccurate information;
• Delete your information, subject to legal exceptions;
• Opt out of marketing communications (reply STOP to SMS, click unsubscribe in any email);
• Restrict or object to processing;
• Data portability.

To exercise these rights, email privacy@demmmarketing.com. We will respond within 30 days.

8. Children's Privacy

DEMM OS is a business product not directed to children under 13. We do not knowingly collect personal information from anyone under 13.

9. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit (TLS), encryption at rest where practical, access controls, and regular security review. No system is 100% secure, and we cannot guarantee the security of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on the Site.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: